Listening From Wtihin - Changing Inner & Outer Landscapes

In support of your work in serving others, I offer a variety of programs, retreats, training and individual & leadership coaching options for those in the Helping Professions.

Below are my public upcoming events.  Please see my programs under services - Coruage & Renewal, Compassionate Communication (based on Marshall Rosenberg's Nonviolent Communication) and Balance & Harmony.

Examples of my offerings:

• Sustaining a Life of Service - Courage & Renewal
• Dealing with Difficult People
• Compassionate Communication Tools for Effective Communicaiton
• Stress Management:  Whole Person & Whole Community
• Change the Face of Anger:  A Holistic Approach

Please ask for References if you are interested in a program.  I also provide Continuing Education Credits for my programs.

 

The Practice of Empathy:  An Introduction to Compassionate Communication

 Based on the work of Marshal Rosenberg’s Nonviolent Communication, the International Network of Trainers and Facilitators, and current research, this course will enable attendees to learn introductory concepts and skills of Compassionate Communication.  

The current research on empathy suggests a growing recognition of the concepts and skills of empathy for Social Work.  From research on relationships, bully prevention programs, cross-cultural communication, and community work, empathy is a skill-set that enhances your ability to:

•       create effective communication to better express yourself and receive others

•       develop effective workplace communication, such as: communicating anger and other difficult emotions, having difficult conversations, and contributing to effective team and/or supervision interactions in a more life-giving manner

•       develop  a more welcoming atmosphere of inclusion

•       hold that everyone’s needs matter

•       strengthen your own leadership skills to communicate with those you work with

•       expand your relationship and connection with those you work with

•       reduce burn-out and stress related issues with self-empathy

•       provide valuable skills to empower those you work with in any setting

•       shift patterns of communication and the culture of your work place

•       increase cross-cultural communication, cultural responsiveness and inclusion of diversity

Attendees will experience a Practice Model of Learning, enabling each person to directly apply these concepts and skills into their professional settings and personal life.   The exercises are replicable for attendees to directly apply to their setting.  Modifications for different populations and ages will be discussed.  Some of the concepts and skills include:

•       Shifting how we use communication towards creating a quality of connection rather than the habits of being right, getting our way, or other strategies that block connection

•       Using new frameworks of Presence & Attention and Connection & Intention

•       Practice of Empathy and Self Empathy

•       Universal needs

•       Changing enemy images of “difficult people”

•       Finding choice – self connection, receiving others and/or expressing self

•       Surprising purpose of anger

•       Specific skills include:

o   Observation vs. Evaluation & Judgment

o   Feelings – cause vs. stimulus and Faux Feelings

o   Needs vs. strategy

o   Requests vs. demands

o   Expressing and receiving difficult emotions, i.e. Anger

o   Appreciation and mourning

o   Dance floor

Recommended texts:

Nonviolent Communication:  A Language of Life, by Marshall Rosenberg

Words that Work in Business:  A Practical Guide to Effective

Communication in the Workplace, by Ike Lasater

Friday, June 29th

8:00 am - 5:00 pm

Graduate School of Social Work ~ Professional Development Summer Series

University of Denver

Susan Kaplan - 303.871.8469 or kaplan@earthlink.net